![]() Upsell products and services to customers when providing telecommunication solutions.Monitor trends in customer calls and alerts management in event of any suspicious activity.Oversee the processing and implementation of orders, applications and forms submitted by customers. ![]() Provide periodic reports to company management on work activities.Follow set procedures to ensure equipment and devices are operational.Conduct research to identify solutions and answers to difficult client issues.Ensure daily shift call quotas and set targets are achieved.Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament.Ensure call records are properly stored and organized in a call center database.Oversee the timely management of outgoing and incoming calls.Place outbound calls to customers to promote new products and services.Build positive work relationship with customers to enhance the image and public perception of a company.Follow set communication guidelines in addressing the needs and problems faced by customers.Provide telecommunication solutions and recommendations to customers via telephone calls.Receive inbound calls from customers to interact with them and identify their needs or issues.The various duties, tasks, and responsibilities call center sales representatives perform include those shown in the job description example below: Call Center Sales Representative Job Description Example/Template The qualities required to excel in this job include customer service, communication, and problem-solving skills. The call center sales representative job requires at least a high school diploma and proficiency in relevant computer programs. The sales representatives usually sit at workstation for a long duration using a computer and headset to interact with customers. It is part of the tasks of a call center sales representative to upsell products and services to customers when providing telecommunication solutions. They also monitor trends in customer calls and alerts management in event of any suspicious activity. They route and forward unusual calls to appropriate units for proper resolution of customer issues. ![]() They also provide periodic reports to company management on work activities.Ĭall center sales representatives are responsible for overseeing the processing and implementation of orders, application or forms. They ensure equipment and devices are operational by following set procedures and notifying the technical department in event of a breakdown. They also ensure to meet daily shift call quotas and targets set by the company.Īs part of their duties, call center sales representatives conduct research to identify solutions and answers to difficult client issues. They maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament or mood. Their role also involves managing several inbound calls to ensure timely response.Ĭall center sales representatives in fulfilling their work description ensure call records are properly stored and maintained in the call center database. ![]() They place outbound calls to customers to promote and conduct sales of their products and services. Usually, call center sales representatives attempt to build a positive work relationship with customers to enhance the image and public perception of their company. They also ensure to follow set communication guidelines in addressing various customer issues. They assist customers by providing solutions to their problems, appropriately replying their queries and offering them advice and recommendations useful in avoiding similar issues. In performing their duties, call center sales representatives receive inbound calls from customers to interact with the callers and identify their needs or issues. Their job description entails assisting customers with troubleshooting or investigation of issues and complaints, as well as the promotion/sales of telecommunication products and services to customers via telephone calls. What Does a Call Center Sales Representative Do?Ĭall center sales representatives generally provide telecommunication services to customers. Call Center Sales Representatives ensure cordial relationship between their companies and their customers.Ĭall Center Sales Representative Job Description Example
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